European D&D/MtG handcuffed and denied entry to the USA

Anna Steinbauer, Magali Villenue and Titus Lunter were travelling to the USA  on the ESTA visa-waiver. The three artists known for their work on D&D and Magic The Gathering were denied entry and instead hand-cuffed and detained for 11 hours. Their ESTAs appear to be permanently cancelled.

Titus Lunter reports the following via Twitter:

This is what happened:
Please don't point fingers. It's a very complicated situation and we are figuring out what exactly went wrong and why. Mostly, we are tired, scared, glad and overwhelmed. A huge thanks to your support and love. pic.twitter.com/c9hadptU8f

— Titus 'Tired AF' Lunter (@TitusLunter) 27. august 2018

Please help me understand how this happened. :(

-Havard

Andahar Coat of Arms

Years ago, I was working on coats of arms for various noble houses of Blackmoor. I guess I never got around to sharing all of them. Here's one I found on my hard disc. The bird on the crest should ideally be a swooping hawk as depicted in DA1 p 18, but this was the closest thing I could find. 

Maybe someone has a better depiction out there?

PS: Thanks to my friend Yaztromo for bugging me enough to dig this one out!  :)

-Havard